Last updated 25 October 2024
Pellowah Melbourne (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [www.pellowahmelbourne.com.au] (“Site”), and when you make purchases through our services, including via third-party payment processors such as Stripe.
By using our Site and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please refrain from using our Site and services.
We collect personal information to provide and improve our services, as well as to process payments. The information we may collect includes:
– Personal Identification Information: Name, email address, billing address, shipping address, phone number, and other relevant information you provide when making a purchase or contacting us.
– Payment Information: When you make a purchase, we collect payment information such as credit card details. This information is processed securely through Stripe and is not stored on our servers.
– Device Information: We automatically collect information about your device, including IP address, browser type, operating system, and access times.
– Usage Information: We may collect information about your use of our Site, such as pages viewed, links clicked, and navigation patterns.
We use the personal information we collect for the following purposes
– To provide services: Process orders, manage your account, and deliver products or services you purchase.
– Payment Processing: To securely process your payments via Stripe or other payment processors.
– Communication: Send you important updates, promotions, or respond to your inquiries.
– Improve our services: Understand your preferences and usage to improve our website and services.
– Legal compliance: To comply with legal obligations and ensure the safety of our Site and services.
We do not share or sell your personal information to third parties, except under the following circumstances:
– Service Providers: We may share your information with third-party service providers, such as payment processors like Stripe, to facilitate payment and provide services on our behalf.
– Legal Compliance: If required by law, we may disclose your information in response to a subpoena, court order, or other legal processes.
– Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
We use Stripe and PayPal to process payments securely. When you make a payment, your payment information (such as credit card details) is transmitted directly to the payment processing provider. We do not store any payment information on our servers.
The payment processing provider handles your personal information in accordance with their privacy policy. You can read more about Stripe’s Privacy Policy here, or PayPal’s Privacy Policy here.
We take reasonable precautions and follow industry best practices to ensure your personal information is protected. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Depending on the laws applicable to you, you may have certain rights regarding your personal information, including the right to:
– Access the personal information we hold about you.
– Request corrections to your personal information.
– Request deletion of your personal information.
– Opt out of marketing communications.
To exercise any of these rights, please email us at hello@pellowahmelbourne.com.au
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand your preferences and usage patterns. You can choose to disable cookies in your browser settings, but doing so may affect the functionality of our Site.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
If you request a password reset, your IP address will be included in the reset email.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the “Last updated” date revised.